MORFUNS TWO-YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

This limited warranty applies only to the original owner of a Morfuns electric bike and is not transferable to subsequent owners. Warranty registration is not required.

Your purchase includes the following warranty.

Morfuns  Bike 2-Year Warranty

All Morfuns  bikes carry a two(2) year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship(all free accessories are not covered).

Replacement Procedure:

Morfuns  will replace any component that is defective or damaged in materials and/or workmanship(including the damage in the processing of shipment).

Morfuns  shall be in the sole discretion to determine whether damage or defect of an electric bike or covered component is under this limited warranty.

1: Claims
If you believe your Morfuns has a warranty issue, we suggest that you first contact us at info@morfuns.co.uk as there is a proper solution for your problem.

Morfuns will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.

2: Shipping Damage ClaimsIn rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact info@morfuns.co.uk and provide us with photos or videos.

All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.

NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the electric bike.

Frame

Morfuns Ebike frames are under warranty for a period of two years from the date of original retail purchase. The defective frame can be replaced with a new one which is under the limited warranty.

Morfuns reserves the right to use scratch and dent stock when replacing a frame under this warranty. The defective frame can be replaced with the same or most nearly comparable one at the discretion of Morfuns.

Frame issues that are not covered under this warranty include but are not limited to:Corrosion

Paint fade, scratches, impact marks

Impact damage

Non-reversible modification (drilling/welding)

Chainguard mounts to the frame if applicable

Batteries

Morfuns batteries are covered by a 2-year limited warranty.

During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

No cash reimbursement will be made.

The defective battery will be assessed in the sole discretion of Morfuns.

This limited warranty does not cover:

Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
Scratches, dents and cosmetic damage, unless caused by Morfuns;
Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
Ordinary wear and tear;
Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Morfuns with the products;
Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
In addition, with respect to the battery, this limited warranty does not cover defects or damage;

Caused by charging by a battery charger not intended or appropriate for use with the battery or the improper use of a battery charger;

Any of the seals on the battery are broken or show evidence of tampering;

The battery used in other equipment (not the bike);

Parts & Components

Original Morfuns parts & components are covered by a 2-year limited warranty. Any of damaged parts caused by people is not covered.

The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.

This limited warranty does not cover:

1.Damage resulting from normal wear and tear(not the result of defects in workmanship or materials) is not covered. Wear and tear will be assessed by Morfuns. Parts not covered include but are not limited to:

1.1 Brake Pads

1.2 Rotors

1.3 Spokes

1.4 Tires/Tubes

1.5 Chains

1.6 Chain Rings

1.7 Cassette

1.8 Crank set

1.9 Corrosion on electrical components is not covered by the warranty.

1.10 Damage or deterioration of the surface finish, appearance, or beauty of the product.

1.11 The limited warranty is expressly limited to the replacement of a defective(in materials and/or workmanship) handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, freewheel, cassette, derailleur, shifter, wiring harness, kickstand, reflectors, and hardware.

Warranty for above components is within one week after receiving the product. Parts damaged after seven days need to be charged a fee.

The DERUIZ Ebike comes with a 2-year warranty. The warranty for the bike and other binding legal provisions (such as terms of order, etc.) may be subject to change at any time. To know the current warranty terms, please read the following points:

1. You will receive a 2-year warranty for important components, such as the motor, battery, charger, aluminum frame, speed sensor, front and rear wheel hubs, cassette sprocket, crank, chainring, handlebar, stem, seat post, front fork, front and rear lights, and other important non-consumable core parts, in accordance with legal regulations. We also cover the shipping and handling costs for returned or replaced products that fall under the warranty.

2. This warranty is only valid under the following conditions:

● You are the original owner of the bicycle. If you make a warranty claim, you will need a valid proof of purchase.

If you are the second user, the warranty period begins from the original delivery date. It’s provided by Deruiz or authorized dealers. Proof of purchase from the original owner must be provided.

3. Valid proof of purchase:

● Order number for online purchases through Deruiz (including, but not limited to, Amazon, Otto, Kaufland, and more!)

● Sales invoice

4. Warranty coverage:

● The warranty covers manufacturing and material defects, as well as all wear-free original parts.

5. The warranty does not cover:

● Wear parts such as the chain or belt, brake pads and discs, tubes and tires, brake fluid, rims, grips, saddle, front and rear fender sets, pedals, kickstand, and luggage rack are not included in the warranty. Upon receiving a product from Deruiz or an authorized dealer, we assure defect-free processing and materials.

● Any damage caused by insufficient maintenance, excessive wear, accidents, overloading the bicycle, improper installation of components, and modification of additional components.

● The warranty does not apply if the bicycle is used for improper physical activities, such as jumping in an inappropriate bike category, and if the recommendations in our original operating manual or the recommendations of the dealer are ignored.

● This warranty does not affect any further claims you may have against the dealer under the statutory warranty, such as your right to discount, return, or compensation, warranty, and statutory security rights. And this warranty period of the replaced frame is considered expired.

● For any warranty claim or other issues, you must submit a claim with the specialist dealer where you purchased the bicycle. a full purchase receipt and a document from the bicycle must be provided. If necessary, the specialist dealer will contact us to take further action. If you authorize another retailer to file a claim, additional costs may apply. These costs will be borne by you, and we will not bear them. Deruiz GmbH reserves the right to charge processing fees for unauthorized claims.

If your product is defective during the warranty period, please contact us through the contact form and let us know how we can assist you.

Overview

• Vanpowers bikes come with a limited warranty of up to 6 years from the date the customer receives the bike. This warranty is still valid if the bike is transferred to another owner.
• Warranty claims must be made directly to Vanpowers. Any repairs while under warranty need to be executed by Vanpowers or approved by Vanpowers in advance. If not, Vanpowers has the right to refuse the warranty claim.

Limited Warranty Guidelines & Exceptions

• During the warranty period, if any core parts are broken, we will provide a new bike for free. If any non-core parts covered by warranty are damaged, we will send replacement parts for free, including shipping. Once the warranty has expired, customers will need to purchase any replacement parts/accessories themselves and pay for shipping.
• The warranty does not cover any consumables; any non-original or unauthorized parts; any covered part that has undergone normal wear and tear; or any covered part that has sustained damage due to failure to abide by the user manual, force majeure, accident, theft, intentional destruction, misuse, neglect, abuse, alteration, modification, improper assembly, user error, water damage, extreme riding, stunt riding, or improper/unauthorized maintenance and service.
• For batteries, the warranty does not cover damage caused by improper charger use, improper maintenance or other misuse, normal wear and tear, water damage (batteries should be stored in a dry environment with a relative humidity of less than 85%), or improper storage (battery storage temperature should be controlled at 20–35 °C as much as possible).
• Worn parts (including but not limited to tires, tubes, brake pads, parts with suspension, and cables) are not covered by warranty. We still provide assistance with these parts for a reasonable price, if needed.

N/A

Warranty and Guarantee

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

One of the following conditions does NOT qualify for warranty:

1. Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2. Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3. Failure caused by improper use or storage by the user, or accident.
4. No warranty card, or warranty card inconsistent with the bicycle.
5. Vulnerable parts and consumables do not enjoy guarantees for repair, replacement or compensation of fault products, including brake seat bags, plastic parts, spokes, rims, brake cables, surface scratches, etc.
6. The cost of repairing in other repair shops without the consent of the special maintenance organization.
7. Slight scratches or damage to the outer shell caused by the logistics transportation of the accessories are not warranted.
8. Scratched or broken lead fittings are not warranted.

Eskute WarrantyAt Eskute, we provide up to 2 years warranty for our bikes. In general, we will cover most problems of the system and defects from the factory. Please refer to the following table for the warranty for specific parts.AccessoriesWarranty PeriodNotesElectronic AccessoriesMotor2 years

The following conditions are not coverd by the 

warranty:       

1. water damage of the battery, motor and controller. 

2. Manmade damage, selfmodification,  collision damage  of spare parts, etc.         

3.Tire puncture by  sharp objects.

4：The old model battery is guaranteed for 2 years and the new one for 1 year

ExceptionsThe warranty will beautomatically expiredif any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Eskute, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Eskute. The warranty will NOT cover the problems caused by any of the following causes. 

1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
2. Any unauthorized modification to the product, such as disassemble the bike without direction by Eskute, faulty installation, repair, or maintenance by anyone other than Eskute
3. The product has been in any accidents, such as traffic accidents
4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes 
5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

ServicesIf you notice any problems under the warranty with your bike, please contact us at support.uk@eskute.comwith the Following Information:

1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
2. Order number/ID
3. The email and shipping address you used when placed order
4. Pictures/Short videos of the problems and a brief description of the problems

Parts and Labor. Eskute may provide both parts and labor within 30 days, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. Do-It-Yourself (DIY) Parts Service.DIY Parts Service allows you to service your own product. If Eskute determines that DIY Parts Service is available to you, Eskute will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Eskute reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us atsupport.uk@eskute.comfor further information.*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us atsupport.uk@eskute.com. Our dedicated customer support will be more than happy to assisting you.

1.Warranty and Guarantee

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

Please kindly note: Second-hand ebikes and Modified ebikes are not covered by warranty.

2.Warranty coverage

One of the following conditions does NOT qualify for warranty:

1）Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2）Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3）Failure caused by improper use or storage by the user, or accident.
4）The cost of going to other repair shops for repairs without consent.
5）Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6）Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7）Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc.

3.How to apply for warranty

Step 1: Take a picture/short video of your question.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@engwe-bikes.com.
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When comes to issues that can’t be diagnosed in the first place, we will send you the troubleshooting files, it will needs you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the detection videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.

Overviews

1.1 If you are a consumer, you are entitled to 1-year (and 10-year for frame) limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery. In Europe the warranty is valid within the Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg,Latvia,Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, U.K. And this warranty policy only applies to purchases directly made on our online store “pvybike.com”. Please consult your dealer or retailer about warranty policy if you buy products from them.

1.2 The 1-year limited warranty covers the electronic parts (if applicable) and non-wear and tear components: motor, controller, torque sensor, battery, etc. Frame is covered by limited warranty for 10 years.

As for battery, the warranty doesn’t cover damages from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage，improper storage ( under -20° or above +45°).

The warranty does not cover: any consumables, any non-original or unauthorized components and parts, normal wear and tear of any covered components, any damage or defects to covered components resulting from failure to follow instructions in the owner’s manual, force majeure, accident, theft, vandalism, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, operator error, water damage, extreme riding, stunt riding, or improper/unauthorized maintenance and services.

Wear and tear components are not covered by the 1 years of warranty, we will still offer support if needed on these components with some reasonable fee charge.

1.2.1 This limited warranty does not cover:

(a), Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);

(b), Damage or deterioration of the surface finish, appearance, or aesthetics of the product;

(c), Labor charges for part replacement or changeover;

(d), Scratches, dents, and cosmetic damage not caused by PVY;
Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

1.2.2 Parts not typically covered include but are not limited to:

Brake pads; rotors; spokes; tires/tubes; chains; chain rings; cassettes; crank-set;

2. Process

2.1 To initiate the warranty process, you must contact and inform the customer service of PVY. We may request you to show the proof of purchase and the most detailed description possible about the issue and photo and/or video materials if possible. Please note that before the issue is completely resolved, you should stop using the product(s) for your safety.

2.2 Customer service of PVY will work with you on the problem with your product(s) to identify potential resolutions. Depending on your situation, possible remedies may be: we guide you to perform simple fixes by yourself; we allow you to use a professional bicycle workshop of your choice and reimburse the repair costs incurred; or we transport the product(s) back to PVY for handling. We will instruct you regarding the procedure. The defective component will be replaced with another original component or with another equivalent component. If necessary, you or the professional bicycle workshop of your choice will be provided with the replacement component.

2.3 Please note that you should always contact PVY for warranty claim and get a prior notification and authorization from us before taking further action. Unauthorized repairs hinder our ability to review the defect and decide whether it falls under the warranty. The warranty may be void if you or third-party attempt to repair the product(s) without a prior notification and authorization from PVY.

3. Important hint

LIKE ANY PHYSICAL ACTIVITY, RIDING A BICYCLE MAY CAUSE MINOR OR MAJOR INJURIES OR DISCOMFORT AND MAY WORSEN OR COMPLICATE UNDERLYING MEDICAL CONDITIONS OR DISEASES. BY CHOOSING TO RIDE A PVY BICYCLE, CLIENT ASSUMES ALL RESPONSIBILITIES AND RISKS FOR ALL SUCH INJURIES OR OTHER MEDICAL CONDITIONS.

One year from date of purchase. Please have the retailer sign the warranty document included in the product package. Bring the document with you when you visit the retailer to receive services specified in the warranty.

At KUGOO, we strive to improve the quality of our products, which has to undergo a series of thorough inspections before being shipped out. Once our products somehow fail to satisfy you, please contact us directly and let us help you.

KUGOO offers 12 Months warranty (6 months for the battery) against defects in workmanship and/or materials from the date of purchase, we are responsible for troubleshooting, and offering free repair service or sending replacement parts to fix issues, not including issues caused by any personal behaviors, abuse, misuse, negligence, or accident (ie riding in wet conditions, dropping the board, etc).

KUGOO offers the following solutions.

1. We'll ship replacement parts by regular mail and walk you through with instructions.
2. We'll exchange the defective accessories with functionally equivalent ones which are equivalent to the original parts in performance and reliability.

In the above cases, KUGOO covers the repair fee and shipping fee, and there is no further charge for customers.

The KUGOO Limited Warranty is available to the original purchaser only and is not transferable. Scooters purchased elsewhere, in used condition, or second-hand are not covered under warranty.

If issues are caused by any personal behaviors or standard use, KUGOO doesn't offer warranty services.

1. The product hasn’t been commercialized by KUGOO or any of its authorized dealers.
2. The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment/accessories.
3. The product has suffered accidents or damages caused by external factors, atmospheric conditions, or any other such events.
4. The faults are caused by dirt, impurities, water, foreign bodies, etc., where applicable.
5. The product was used in the rain and/or drove through a body of water with a depth bigger than 4 cm.
6. Product or parts identification (series/codes/marks etc.) that are deleted / illegible, marking or embossment crafted, made for various purposes spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them.
7. Damage and defects due to improper handling and transport made by the buyer.
8. Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions.
9. The product has not been used according to the conditions of the user manual. Product faults are caused by vandalism or similar causes.
10. The warranty duration has expired.

KUGOO reserves the right to assess all warranty claims and, at its sole discretion, to determine if defects or damages are covered by this limited warranty. In the event a claim is submitted but is determined to not be covered by this warranty, we will provide a quotation for repair costs and return shipping costs to you. 

• Warranties outlined in this provision are exclusive and in lieu of all warranties expressed or implied, including warranties arising from a course of dealing or using, or trade. KUGOO makes no warranty expressed or implied, of merchantability or fitness for any particular purpose.
• KUGOO reserves the right to update model designs or substitute models with graphics and/or color changes. Product replacements are subject to item availability. If an exact replacement is not available, KUGOO reserves the right to use refurbished / comparable value components and products in fulfilling any warranty claim.
• Seller shall not be liable in contract, in tort (including negligence), or otherwise for damage or loss of other property, loss of profits or revenue, loss of use of property or equipment, claims of customers of the buyer, or for any special, indirect, incidental, or consequential damages whatsoever. Under no circumstances shall the seller's liability exceed the purchase price of the goods in respect of which damages are claimed. The obligation of KUGOOs and buyers' sole remedy under its limited warranty is the supply of a replacement from regular product inventory lines. KUGOO shall not be liable for any other costs incurred nor shall KUGOO be liable for any special, indirect, incidental, or consequential damages.
• Your use of our products is at your own risk. You will be solely responsible for (and KUGOO disclaims) any and all loss liability or damages resulting from your use of our products, including loss of life, personal injury, or the loss of or damage to the computer, mobile device, and all other property. 
• Customer agrees and represents that he or she is buying KUGOO Products for his or her own use and not for resale.
• Customer shall not reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Site.

All ADO Ebikes are covered under our 1-year, all-inclusive manufacturer’s warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)

Warranty Period And Target Audience Terms

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

Limited Warranty

Ⅰ）Lifelong Technical Support

ADO brand commits to providing lifetime technical service to ADO users. Any needed ,please contact with us.

Ⅱ）Covered Products

ADO Ebike will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

PartsWarranty TimeWarranty PolicyStructural parts

Frame：(1-1) 

ADOA16+

ADOA20+

ADOA20F+

ADO Beast 20F

2 years

Please feel free to contact support@adoebike.com for questions about product installation and accessory adjustments.We will provide professional online technical support.

Note: After the secondary assembly of the drive system and transmission system, secondary debugging is required.

Please refer to the following instructions :

1. Refer to “SUPPORT- ADO Ebike Repair Video” to download the debugging video and debug it.

2. Go to the local maintenance point for help according to the video.

Frame：(1-2)

ADO DECE300C

ADO AIR20

ADO AIR20S

AOD AIR2

Note:

Frame issues excluded from this warranty include but are not limited to:

1. Corrosion

2. Paint fade, scratches, and impact marks

3. Impact damage

4.  Non-reversible modification (such as drilling or welding)

5.  Chain guard mounted to the frame, if applicable

Battery non-warranty situation：

1.  Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electricalor electromechanical stress;

2.  Defects or damage caused by private modification

3.  Scratches, dents, and cosmetic damage, unless caused by ADO Ebike;

4 . Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

5.  Ordinary wear and tear;

6.  Defects or damage to the Products caused by the use of accessories, products, or   ancillary/peripheral equipment not furnished or approved by ADO Ebike for the Products;

7.  Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner’s Manual;

8.  Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

This Limited Warranty Does Not Cover:

1. Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);

2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;

3. The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only extendsone week after receiving the goods. Parts damaged during use after seven days will be charged to the customer;

4. Labor charges for part replacement or changeover;

5. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

6. Scratches, dents, and cosmetic damage not caused by ADO Ebike;

7. Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

8. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by ADO Ebike for the Products;

9. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner’s Manual;

10. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

11. Ordinary wear and tear not resultingfrom defects in workmanship or materials. Wear and tear can be assessed by ADO Ebike. Parts not typically covered include but are not limited to:

Brake pads

Rotors

spokes

Tires/tubes

Chains

Chain rings

Cassettes

Crank-set

Claims Process

1. Warranty Claims

All claims to this warranty must be made through ADO Ebike and submitted to official@adoebike.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request.

Before making a warranty claim, you are encouraged to contact ADO Ebike via official@adoebike.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through ADO Ebike.

A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receival by ADO Ebike of the parts that need to be replaced.

ADO Ebike will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Attention: ADO Ebike will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by ADO Ebike without the after-sales team’s authorization.

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact official@adoebike.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

3.When Your Bike Is Still Under Warranty

When your bike is still under warranty,we will do our best to repair it if there is a quality problem, but when ADO Ebike’s after-sales engineers believe that the repair does not meet ADO Ebike’s commitment to our customers, we will replace it with a sample bike of the same class, depending on the actual situation. Please contact official@adoebike.com and provide us with photo or video proof.

Notice:

1.We will not accept shipping damage claims filed more than 7 days after receipt of any products.

2. For offline bicycle store repair services like Velotooler, ADO Ebike will only provide free replacement parts. We do not reimburse any labor costs incurred by the repair service.

Additional

You agree to all of the above by default when you place an order.

This warranty is provided by ADO from the date of purchase to the original owner only and is non-transferable.
in no event shall ado be liable for any direct, incidental or consequential damages, including, but not limited to, damages for personal injury, property damage or economic loss, whether based on contract, warranty, negligence, product liability or any other theory.

ADO makes no other warranties, expressed or implied. all implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in time to the express warranties set forth above.

Warranty details may vary by frame type and/or country. This warranty gives you specific legal rights and you may have other rights which may vary from place to place. This warranty does not affect your legal rights.

Welcome to your Leopard Lync . This manual will take you through the initial set up, registration and pairing of your Lync to your smartphone, as well as how to use the key functions and features.

We highly recommend that you read and follow these instructions carefully and take the time to correctly set up your Lync to get maximum benefit.

Setting up, pairing, and registering the Lync Hardware and Leopard Lync App for the first time.

Download and setup of the Leopard Lync App

IMPORTANT: Please fully charge the device before use

Please download and correctly set up the Leopard Lync App to pair your smart phone with your Alarm Device. 

• Download the Leopard Lync App from the App Store or Play Store
• Open the Leopard Lync App.
• Allow Leopard Lync to access your location. – This is essential for bicycle tracking.
• Allow Leopard Lync to send you notifications. – This is needed for your anti-theft notifications.
• Allow Leopard Lync to use bluetooth-compatible feature. – This is needed for the auto lock function.
• Allow Leopard Lync to access the camera. – This is needed for taking the bike and profile pictures.
• Allow Leopard Lync to access your photos. – This is needed for uploading the bike and profile pictures from your iOS photo albums.

Registration and Login

Initial registration of your Lync, bicycle and pairing with your phone.

• Open your Leopard Lync App.
• Tap ‘Register Here’ on the login screen, then enter your name, email address, phone number (optional) and create a password.
• Please check and agree to the ‘Terms & Conditions’ and ‘Privacy Policy’ then tap the ‘Submit’ button to continue user registration.
• Enter the verification code sent to the email address you used for signup, and tap ‘Verify Code’ (you can resend the code after 60 secs) to complete the registration. The Email and password can now be used for signing you into the app from the login screen once you have been signed out. 

Pair and activate your Lync for the first time

• Right after the registration, make sure your bluetooth-compatible feature is turned on.
• Enter basic bicycle info for Step 1, i.e. bike name (compulsory), bike type (optional), bike colour (optional), bike model (compulsory), bike manufacturer (compulsory) and bike frame number (optional). 
• Your new bike is now added, then tap the ‘Complete Step 1 of 3’ button to get to Step 2: Sync Smart Device.
• Tap the ‘Sync now’ button to start searching for any nearby Alarm Device(s).
• Select the device (by selecting the radio button next to the device that you want to activate on the list) for activating the Leopard Lync Device service on it (this may take up to 1 min when activating the service for the first time).
• When the syncing is successful (the device will make a clear beeping sound as an indication). Clicking ‘Complete Step 2 of 3’ to get to Step 3: Set Your Locations. This step is completely optional (by clicking the ‘Skip’ button on the top-right corner of the screen). Enter the location (the app will automatically suggest the full address based on your input) that you would like to park the bike, name the location, and then tap ‘Save to My Locations’ to save it.
• Tap ‘Complete Step 3 of 3’ to get to the ‘Map’ screen and the device is connected via bluetooth-compatible feature and unlocked; the name of the newly added bike will also be displayed under ‘Account -> My Bikes’, and is ‘Connected’ as the current device with a switch slid to green.

NOTE: When activating the device for the 1st time, the user has to click the ‘Pair’ button on the bluetooth-compatible feature pairing request pop-up in order to connect the device.

Sometimes, in order to connect with the device you need to configure the appropriate bluetooth-compatible feature settings. Go to iOS bluetooth-compatible feature Setting, tap the ‘!’ symbol next to the device name [LP_B910_xxxx]. Select “Forget This Device”, then return to the app and continue activating the device. 

Key functions and features of the Leopard Lync 

Start Riding

Once you have successfully registered and paired your device you can now begin to use the Leopard Lync Device on every ride.

• Please affix your Leopard Lync Device using the screws provided to your preferred location on your bike – making sure you also fit the caps provided over the screws to aid in anti-theft measures.
• When you are within connectivity range and your phone / Leopard Lync app has connected to your Leopard Lync Device, the app will automatically connect to the bike via bluetooth-compatible feature.
• The connectivity icon in the bottom left corner will turn blue on the ‘Map’ screen, along with a battery level icon and a ‘unlock’ icon showing the bike is currently unlocked. This indicates the app is successfully connected to the bike.

Enabling Auto Lock 

Auto lock will automatically lock your bike (enabling anti-theft measures) when you are far enough away. Note that the connection range is approximately 30 metres. 

• Go to ‘Account’ -> ‘My Bikes’, select the bike you want to enable auto-lock, then tap ’Anti-theft’ on the next screen and switch on ‘Auto-lock’ (it is on by default).
• When there is enough distance between the bike and the user (with smartphone) to be out of communication range, the app will display ‘Anti Theft is Active’ pop-up dialog indicating that the auto-lock and anti-theft measures are now active. 
• When the user (with smartphone) comes back into connectivity range of the bike the app will automatically connect and will display ‘Anti Theft is deactivated’ pop-up dialog indicating that the anti-theft measures are now deactivated, and you are good to ride. 

Enabling Manual (Quick) Lock 

Manual lock allows you to turn on the anti-theft measures if you want to leave your bike temporarily (e.g. 10 mins or less) but are still within the connection range (approx. 10 meters), e.g. grabbing a coffee or getting a newspaper etc, so that whenever the bike has been tampered with, a Vibration alarm will be triggered and the user will be notified about this.

• Go to the ‘Map’ screen, tap the FAB button and then tap ‘Lock Bike’ from the expanded menu. 
• This will enable all anti-theft measures.
• To deactivate the lock, tap the FAB button and then tap ‘Unlock Bike’ from the expanded menu.

NOTE: In this mode, the Smart Alarm will have a high-power consumption, since it won’t get into sleep mode and its battery will drain quickly.

Theft Alarm and Notification (Warning and Theft Alarms)

The device uses built-in sensors (3D Accelerometer and 3D Gyro Sensor) to detect if any possible theft or tampering is taking place and sound the alarm and send a notification to the users’ phone.

There are three alarms that can be triggered – Movement Warning alarm, Potential Theft alarm and Geofence Warning alarm.

If the device detects any vibration / movement then it will trigger the Movement Warning alarm resulting in the alarm sounding and a warning notification being sent to the user. This should act as a warning to check on your bike.

If the device continues to detect sustained movement and vibration or the geofence is left for over 1 minute, then it will trigger the Potential Theft alarm resulting in the same alarm sounding and a theft notification being sent to the user. This means there is a high probability your bike is being tampered with and a potential theft is in progress and should be investigated immediately.

NOTE: If the bike has left its designated geofence area, a separated Geofence Warning will also be triggered and the user will get notified. 

Unlocking Your Bike

If you have locked the bike manually (lock button on the FAB expandable menu of the Map screen) and are still within connectivity range (approx. 30 meters), then you just need to press the unlock button.

If you have left the connectivity range, the Smart Alarm can still be manually unlocked, once you return to connectivity range and the device reconnects. 

If you have left the connectivity range while the device is auto-locked for longer than 2 minutes with no activity, then the device will go into standby mode to conserve power. Once you enter the connectivity range, the device will automatically reconnect and be disarmed.

If the battery is really low (0-15%), the device will disconnect the bluetooth-compatible feature, auto-lock itself (if the auto-lock setting is on) and get into standby mode. To wake the device from the standby mode and disarm it, you need to plug in the USB cable and start charging the device, then the device will start reconnecting the bluetooth-compatible feature, hence disarm it once it is connected. 

NOTE: It may take up to 20 seconds to fully wake the device from standby mode and unlock the device.

Finding Your Bike

You can use the integrated alarm within the Leopard Lync Device to find your bike if you have forgotten where you have parked it or if it is parked near other bicycles.  

• While in proximity to your bike, the device is connected to the app via bluetooth-compatible feature, tap the FAB (Floating Action Button) button on the ‘Map’ screen, then ‘10 Sec Beep’ from the FAB menu to switch on the beeper.
• A speaker icon will then display on the lower middle of the screen, and the device will sound the alarm for approximately 10 seconds (a countdown visual effect will be displayed on the speaker).
• On finding your bike, simply switch off the alarm by tapping the speaker icon again or wait until the alarm ceases.

NOTE: You will need to be within connectivity range of the bike to use this function.

You can also start the alarm by tapping ‘Account’ -> ‘My Bikes’ -> select your bike -> scroll down the bike screen -> ‘FIND ME BEEP’.

Activate and Setup Geofence Radius

• To use Geofence, tap ‘Account’ -> ‘My Bikes’, then selecting the bike that you want to activate geo-fence on, on the next screen, tap ‘Calibrate Anti-theft’, and switching on ‘Geo-fence’ when the device is connected to the app via bluetooth-compatible feature.
• To set the Geofence radius, the user can drag the ‘Set Geo-fence radius’ slider (each step is 10-meter) to select the best radius for the bike below the Geo-fence switch. By default the radius is set for 300 meters, the minimum radius is 100 meters, the maximum is 300 meters.
• When the bike leaves the set geofence radius, a warning message will be sent to the user’s phone.

NOTE: The geo-fence setting can only be configured successfully when the app and the device are connected, and the Auto-lock is switched on.

Airplane Mode

For use when travelling with your bicycle on flights, you need to put the Leopard Lync Device in airplane mode.

• Tap ‘Setting’ -> ‘Manage Bikes / Device’, and then select the bicycle you want to turn on the Airplane Mode, then swipe the ‘Low Power / Airplane Mode’ switch to the left.
• A message ‘Airplane / low power mode now active’ pops up, indicating that the bike has entered ‘Airplane Mode’ successfully.
• If the airplane mode has failed to be activated the message ‘Airplane mode failed to activate’ will show up.

Waking the Device from Airplane Mode

Connect the USB charging cable to the Leopard Lync Device to wake it up after entering Airplane Mode.

NOTE: The device won’t enter Airplane Mode when it is charging. 

Riding Mode (Mode)

The Riding Mode / Mode allows the user to switch the device between normal operation mode (Normal mode) and travelling operation mode (Transport mode). By default the device is in Normal mode.

Transport Mode

For use when transporting your bike via car or train and want to preserve power, you need to put the smart device in Transport mode.

• Tap ‘Setting’ -> ‘Mode’ -> ‘Transport mode’.

NOTE: It will take about 10 secs to make the smart device enter Transport mode. 

Exiting Transport Mode to Normal Mode

You can exit the Transport mode by tapping ‘Setting’ -> ‘Mode’ -> ‘Normal mode’ to enter Normal mode.

You can also connect the USB charging cable to the Leopard Lync device to exit the Transport mode and enter Normal mode.

NOTE: The device won’t enter Transport mode when it is charging. The smart device will take about 15 secs to exit Transport mode and enter Normal mode.

Low Power Notifications

The Leopard Lync Device will send a ‘Low Battery Warning’ push notification to your phone when the battery power is less than 30% every 24 hours upto 3 times.

• To view the low battery messages, tap ‘Account’ -> ‘My Messages’ -> ‘Alarm messages’. 
• You can check the battery power level of your Leopard Lync Device at any time via the power gauge icon on the ‘Map’ screen and the device screen (‘Setting’ -> ‘Manage Bikes / Device’ -> your bike). 

Charging Your Leopard Lync Device 

• Connect the included USB charging cable to the Smart Alarm device and then connect to the mains or power bank to begin charging.
• The app will display a charging icon on the ‘Map’ screen for this action and display a battery level icon when the USB cable is unplugged.
• It will take approx. 3 hours to complete a full charge cycle. 

NOTE: Currently the device doesn’t support any fast charger or fast charging cable, please use the supplied USB cable and normal USB (Female) Type A socket for charging. 

False Alarm Cancelling 

• If the alarm is triggered by accident you can cancel it by tapping the ‘Mute’ button on the alarm warning pop-up dialog.
• When an alarm is muted all the anti-theft measures will remain on. 

NOTE: Currently, the mute function will only work for manual (quick) lock, i.e. you can mute the alarm when the device is connected to the app.

Use the Alarm Device on Another Bicycle

If you would like to fit your Leopard Lync device to another bicycle please follow the steps below.

• Open ‘Account -> My Bikes’, then select the bicycle that you want to unbind the device to, then Tap ‘Bike Details’ on the bicycle screen, scroll down the page and tap the ‘Delete’ button to delete the bike.
• On ‘My Bikes’, then tap the ‘Add bike’ icon to enter the ‘Bike Information’ screen for the new bike you want to bind the device to.
• Repeat the process for ‘Pair and activate the Alarm Device for the first time’ to add another bike.

Language

You can choose the app language between German and English by tapping;

• ‘Setting’ -> ‘Language’ -> ‘English’ for English.
• ‘Setting’ -> ‘Language’ -> ‘German’ for German.

App Version

You can check the release notes of the Leopard Lync app currently installed by tapping ‘Setting’ -> ‘Version’.

NOTE: You will also see the app version history for all the older versions that you have installed for the Leopard Lync app in the past.  

Please go to the Leopard Lync app page on the App Store for app updates.

Firmware Update

If there is a new firmware version available for updating the smart device, you will receive a ‘There is a new version available’ notification along with a corresponding in-app pop-up. To complete the firmware update, please follow the steps below.

• Tap ‘Update’ on the ‘There is a new version available’ pop-up and the app will take you to the Firmware Version screen of the smart device. 
• Tap ‘Update Firmware To Latest Version’ at the bottom of Firmware Version screen to start the firmware update process.
• The update process will automatically download and install the firmware file and when finished, the app will display a ‘You are up to date with the latest version’ pop-up, please follow the on-screen instructions to use the smart device normally after the update.   

In order to use the Leopard Lync smart device normally after firmware update. Please follow the steps below.

• Close the app (kill the app) first.
• Forget the smart device in iOS Settings > bluetooth-compatible feature. 
• Plugin the supplied USB cable (connect to power).
• Finally opens the app to pair the smart device again.

NOTE: Before updating the firmware, make sure the smart device is not on low power (50-75%) and connected with the app via bluetooth-compatible feature, and does not charge the device.

The Firmware Version screen displays the firmware update history, and the latest version will be labelled as ‘current’. 

If the update process failed, the app will display a ‘Error updating firmware Please retry’ pop-up, please tap ‘Retry’ to reinitiate the firmware update process. 

Please do not delete the bike if the update fails (otherwise the smart device will keep on waiting for the BLE OTA process, and won’t exit to normal mode), retry the update process until it is complete.

If you happen to tap ‘Cancel’ on the firmware update error pop-up, you can still reinitiate the firmware update process by tapping the ‘Update Firmware To Latest Version’ button on the Firmware Version screen. 

When there is a new firmware available for the smart device, a ‘New Firmware version available’ message will also be delivered to ‘My Messages > System messages’. Tap ‘Update’ at the bottom of the message will also direct you to the Firmware Version screen. 

Use the Alarm Device on Another Bicycle

If you would like to fit your Leopard Lync Device to another bicycle please follow the steps below.

• Open ‘Account -> My Bikes’, then tap the bicycle that you want to unbind the device to, then Tap ‘Bike Information’ on the bicycle screen, scroll down the page and tap the ‘Delete’ button to delete the bike.
• On ‘My Bikes’, then tap the ‘Add bike’ icon to enter the ‘Bike Information’ screen.
• Repeat the process for ‘Pair and activate the Alarm Device for the first time’ to add another bike.

Share the Smart Device (Currently in development)

If you want to share your device to someone else, then the new user will first have to download the Leopard Lync app and register. Once complete they will need to provide their ID number to you. This can be found by opening the ‘Account’ screen, and the User ID is under the user profile picture.

Once you have the new User ID, you need to:

• Go to ‘Setting’ -> ‘Manage Bikes / Device’ -> select your bike -> ‘Share Bike / Device’;
• Enter the new User ID in the ‘Share bike / device with user’ pop-up.
• Select ‘Start date’ and ‘End date’ from the corresponding date pickers for setting the sharing period.
• Click ‘OK’, an invite ‘[User ID] has shared their bike [bike name] with you

’ will be sent to the new user. 
• Click ‘Accept’ to accept the invite and a pop-up ‘[User ID] has successfully been added to this device’ will be displayed to the owner, this indicates that the new user has been authorised to use the device; and otherwise, deny the invite.

NOTE: The owner can stop sharing any time during the sharing period.

The owner has to forget the device in the iOS bluetooth-compatible feature settings so that the shared user can connect to it.

Force Reset

At rare times, when the app cannot connect to the device after numerous attempts. You can tap the ‘Force Reset’ button on the top-right corner of the Map screen as a last resort to connect the device. 

After tapping the button, the device will be switched off. To use/connect it again, you must first charge it, then as soon as you hear a long beep, it is ready for connecting to the app again.

Miscellaneous

When the Smart Device is disconnected from the app, the app won’t display the battery status of the device on the Map screen or the device screen.