Deruiz FAQS

Two Deruiz Electric Bikes parked at the park.

What are the warranty terms and conditions?

Deruiz provides a 2-year warranty, including a 10-year warranty on the frame. PLEASE NOTE: The warranty only covers manufacturing and quality defects, not collision damage.

What is an e-bike / pedelec?

Ebike mode (Pedelec) means that a fully electric bike is powered by a motor, but you also have to pedal and your (assisted) top speed of 25km/h is not exceeded.

How should I choose? City or Trekking e bike?

If you mainly commute short distances and ride leisurely within the city, a city ebike is more suitable due to its comfortable posture and urban-friendly design. If you plan to switch between different terrains and engage in longer rides, a trekking ebike might be better suited for its versatile features.

Will the app work with any smartphone operating system?

You can choose to download the DERUIZ APP from the Apple store or Google play, and then connect to your Deruiz ebike via Bluetooth. This application is available for iOS and Android systems.

How will the Deruiz e-bike be delivered to me and what assembly is required?

The Deruiz electric bike is delivered 85% fully assembled, safely and securely packed in a box that includes assembly tools and manual. If you encounter problems during assembly, please scan the QR code to view the relevant assembly video

How is my privacy protected?

We respect your privacy. Our policy on data protection complies with local data privacy laws. No personal data will be collected without knowledge and consent.

Does DERUIZ offer any accessories?

Yes, there are some optional accessories such as front racks, side bags on our website. In the future more new parts will be introduced, please stay tuned.

Will the app work with any smartphone operating system?

You can choose to download the DERUIZ APP from the Apple store or Google play, and then connect to your Deruiz ebike via Bluetooth. This application is available for iOS and Android systems.

Can the battery be removed?

Yes, you can easily remove it with a key and take it home to charge.

The battery power is out, can the Deruiz ebike still be ridden?

Yes, you can use it as a normal bike, which is also quite smooth to ride. Of course, please charge the battery in time to better maintain its life.

Am I responsible for the warranty?

If your problem is covered under warranty, this is at no cost to you.

PVY FAQS

Stylish woman riding on the PVY Z20 Ebike in the city.

How long is the warranty, and what does it cover?

We have after-sales centers in Europe, PVY 1-Year Warranty Accessory: Structural component-fork, seatpost, handlebar, stem, brake lever, brakes, sprocket, crankset, and thumb shifter, Electronic component- charger, controller, display, booster, shifter handle, motor, and shifter. (if a product problem occurs within the above warranty period, it will be exchanged for a new one free of charge if it cannot be repaired.) For the Frame 10-year warranty applies.

Does it need to be assembled after receiving the bike?

Our ebikes are brand new and come in a folding state for easy shipping. And with an assembly finish of 85%, you can easily put it all together. Once unboxed, simply install the pedals and adjust the handlebar angle to fit your height and riding style. It's a quick and hassle-free process, allowing you to hit the road in no time.

Is the bike waterproof?

Yes, it is IPX5 waterproof, but for safety reasons we advise against using it in harsh weather conditions.

I don't want it with the throttle, can you remove it before shipping?

We will give you a handlebar without a throttle in the package. If you don’t need a throttle, you can replace the handlebar with a throttle with a handlebar without a throttle.

Will replacement parts be available for years to come?

We will continue to provide replacement parts for at least ten years in the future, such as motors, batteries, controllers, meters, etc., and guarantee that the price of replacement parts will always be high quality and low price, so that people can spend a small amount of money to experience riding Fun is the purpose of PVY.

What is the maximum height supported?

PVY Z20 Pro are adjustable via seatpost for riders between 150cm and 200cm in height.

What is the battery specification model and size？

The battery used in PVY Z20 Pro model is a 36V 10.4Ah lithium battery. It provides a reliable power source for your rides, ensuring a long-lasting and efficient performance.

How long is the battery warranty?

PVY Z20 Pro batteries are covered by a 1-year prorated warranty.

Note：For batteries, the warranty does not cover damage caused by electrical surges, improper use of chargers, improper maintenance or other such misuse, normal wear and tear or water damage, improper storage (below -20° or above +45°)

Vanpower FAQS

Fashionable woman checking her watch next to the Vanpower City Vantures Ebike in the street.

Can I ride in the rain or snow?

For rainy weather, Vanpowers e-bike can fully cope with it. The motor and the display are both IP65 dust/waterproof, which means that you can directly spray it with your average hose (a high-pressure one may lead to mechanical damage) without worrying about water damage. Of course, you should be careful about seawater because it is relatively corrosive. If your e-bike touches seawater, remember to rinse it with fresh water afterward gently. In conclusion, on a rainy day, the only precaution you might want to consider is preventing road surface water from exceeding the height of the motor shaft.


The first thing to consider for snowy and extremely cold weather is the e-bike motor and battery. The e-bike’s motor and the battery can withstand temperatures above -20°C. But the battery capacity will be about 70% left when the temperature is -20℃ – 0℃. At the same time, our e-bike can drive on wet ground and snow.
Since City Vanture and Commuter are road e-bikes, for your safety, they are not recommended to ride when the road is icy or heavy snowfall.

What is the warranty on my e-Bike?

We guarantee each new E-Bike's frame and original components against defects in craft and materials for one year from the day of delivery of your bike. It does not include parts subject to normal wear and tear (Brake Pads, Spokes, Tubes, Flywheel Pinion, Saddle, Kickstand.) and improper assembly or follow-up maintenance. See the complete warranty details here.  https://vanpowers.bike/page/warranty

Is it possible to reprogram the speed limit?

For your and your e-bike's safety and the laws in your location, please understand that we cannot provide "cheat codes" to our dear supporters.

Is the seat adjustable/how do I adjust it?

Of course the seat height can be adjusted. You can adjust the height after loosening the screw of the seat tube, but please note that for your safety, you must be sure to tighten the screw after adjusting the height.

Will the load affect the brakes?

If the weight on the bike is heavier, it will make the braking distance longer, and at the same time, the cruising range will be shortened accordingly.

Is it possible to install a water bottle holder and where?

We can install water bottle cages, but we prohibit perforated bottle cages for the sake of construction and stability. You can use a strap-on bottle cage and mount it where the down tube is. I hope this answers your question.

Battery charging problem/how to charge Vanpowers e-bike

Normally, you just need to connect the charger to the charging port on the right side of the head tube of the e-bike. When charging, it is best to connect the charger to the vehicle first, and then plug the charger into the power socket. When fully charged, first unplug the power plug, and then unplug the body plug.

Why should i choose Vanpowers.bike?

The decision on whether to get a Vanpowers e-bike is of course up to you, but here are a few simple facts that will hopefully make your decision a bit easier:
Even when the power is off, the ride of our e-bikes is still super smooth, just like a regular bike, with no additional friction.


All our e-bikes are in compliance with the EN15194 regulation, with street-legal lights and reflectors. Our e-bikes are compatible with most accessories on the market.The City Vanture and the Commuter are equipped with a Gates Carbon Belt, which offers at least 30,000km of hassle-free ride. We do not just want to provide the best riding experience for our urban adventurers but also the best service possible. We provide different warranties for all e-bikes(click below for specific warranty information).
https://vanpowers.bike/page/warranty


We can send you brand-new spare parts when needed within the warranty.
If you have a question or face any issue, just contact us at service@vanpowers.bike. Our customer support team is super responsive.
Most bike shops can service the components. Other than the core electric components, we use as many standard bicycle parts as possible. Portable or integrated battery, we have the right e-bike to suit your preferences. Even after the 2-year warranty, you can still purchase new batteries from us. If you still have some questions. Please do not hesitate to contact us at service@vanpowers.bike.

What's the frame stability of city vanture?

Well, we tested the city vanture's frame for shock, and of course, it passed the test with ease. We have put the detection video on the official YouTube website. You can click the link below to learn more! https://www.youtube.com/watch?v=7NmMpe0N5ks

How can I keep my e-Bike in tip-top shape?

Screw Joints

-Check the vehicle regularly for loose screw connections according to the maintenance schedule and tighten loose screws with a torque wrench.

-Do not ride the bicycle if you find loose screw joints.

-Have loose screw joints checked by a professional if you lack the necessary expertise and tools.

Frame and forks

-Check the frame and rigid fork for cracks, deformation, or discoloration.

-If the frame or the forks is cracked, deformed, or discolored, contact the professional immediately.

-Do not use the cycle if you find any cracks, deformation, or discoloration.

Saddle

-Check whether you can twist the saddle.

-If you can twist the saddle, tighten the seat post clamp. Observe applicable torques.

-Check whether you can move the saddle horizontally in the direction of travel or the opposite direction.

If you can move the saddle, adjust the saddle clamp.

Wheels

-Check whether the front or rear wheel can move sideways and whether the wheel nuts move.

-If the wheel nuts move, have a professional check the screw joints.

-If the quick-release axle moves, adjust the axle.

-If the front or rear wheel moves sideways, have a professional check the wheel.

-Check whether there is an equal distance between the front wheel and the front fork or between the rear wheel and the frame.

-If the distances are not identical, please have a professional check the front and rear wheels.

-Lift the cycle and turn the front or rear wheel. Check whether the front or rear wheel swings sideways or outwards.

-If the front or rear wheel swings sideways or outwards, please have a professional check the wheel.

-Check the front and rear rims for cracks, deformation, or color changes at regular intervals.

-Check whether the rim is under the inner tube and the rim tape.

-Do not use the cycle if the rim is cracked, deformed, or discolored.

-Have a professional check if there is any damage on the rim, materials, and aluminum.

-Squeeze the spokes together gently with your thumb and fingers, checking whether

-The tension is the same for all spokes. If the tension varies or spokes are loose, have a professional check the spokes tensioned.

Tires

Check whether the tire pressure is correct according to the data on the tire sidewall.

Check the tires for cracks and damage from foreign bodies.

Check whether you can feel the tire tread.

If a tire is cracked or damaged, or the tread depth is too low, have the tire replaced by a professional.

Brake

-It's crucial that you learn and remember which brake lever controls which brake (front/rear) to ensure your safety.

-To check which configuration your eBike is set up, squeeze one brake lever and see whether the front or rear brake engages. Now to the same with the other brake lever. Remember this configuration.

-While testing the brake configuration, make sure that your hands can comfortably reach and squeeze the levers with no issues. If you experience any problems or discomfort operating the brakes, please reach out to us before riding.

-Review the brake manufacturer's user manuals and care for your brakes correctly.

Battery

-It's essential to follow these instructions and safety tips to preserve the longevity of your battery's life and ensure proper performance.

-Fully charge the battery before each ride to ensure it is ready to go the entire range. It will help reduce the chance of over-discharging the battery.

-If the battery becomes physically damaged, non-functional, has been dropped, or involved in a crash, or you notice it performing abnormally, please discontinue use and contact the seller immediately.

Charging your Battery

-The charger is rated for 100-240V. Be sure to check the charger, the charger cables, and the battery for damage before beginning each charge.

-Charging time takes about 3-4 hours. It may take longer to fully charge the battery on rare occasions, mainly when the bike is new or stored for a long time.

-Only charge the battery with the supplied charger as others may cause damage to the battery or increase the possibility of fire or explosion.

-While the charger is designed to stop charging once the battery is full automatically, please do not leave it plugged in for more than 12 hours.

-Make sure your charger is isolated from liquids, dirt, and debris.

What should i do if my parcel found missing parts?

If you received your ebikes and found missing parts, pls provide us relevant pictures or videos, pls rest assured that we will help you according to the warranty policy.

Ref FAQS

Young man standing with a dark Essential Boost bike, in a modern urban courtyard.

Where are REFs made?

The framework of our REFs are 100% Made in France.Thanks to Plug&Go®innovation, we are able to offer a locally manufactured bicycle frame at a competitive price, it's never been seen before!As for our bikes, they are assembled by hand in our Lyon workshop.

Can I modulate my bike on my own?

Modulating a REF requires special tools and a particular technique.You must contact one of our partner stores for this.

How is the delivery going?

There are two possibilities : 

  • Directly to your home if you have chosen to buy your bike on our website. The bike will arrive 95% assembled and we will attach ultra-simplified assembly instructions to complete the assembly. Please note that assembly operations do not require mechanical knowledge.
  • Directly in the store where you purchased your REF. A mechanic will accompany you to get your bike on the road and will give you some tips for use and maintenance.

How do I charge my bike?

o charge your bike, you must remove the protective cap from the charging connector located at the rear wheel. Then, simply plug in the Zehus charger and connect it to a power outlet (110≈240V).

Charging time is approximately 3 hours for a full charge. While the Zehus motor is charging, the charger LED is red. When the ZEHUS motor is fully charged, the LED turns green.

How much do your bikes weigh?

The weight depends on the model you have chosen.Mechanical bikes weigh around 14 kg and bikes with electric assistance, 16 kg.

Tell me more about your mission.

We are committed to offering you a bike that makes sense for you and the planet by making sustainable bikes accessible.
First of all, it is lean manufacturing, in a short circuit.Then, to leave the choice to the user to own a bike adapted to their tastes and their use today and tomorrow.Finally, it's having a bike that lasts over time.

Where do REF parts come from?

The frame is entirely French made (Auvergne Rhône Alpes and Seine et Marne). The wheels come from the Loire. The Zehus® engine comes from Milan, Italy. For the rest of the parts, it is a mix of European Union and non-European Union. 

In the medium term our ambition is to offer a bike 100% Made in France!

What is the purpose of the modularity of our bikes?

OurPlug&Go®system allows you to adapt your bike according to changes in your life (change of workplace, moving, arrival of children, grandchildren and more or less sporting activities).

When will the modulation packs be available?

Our team is working hard to release robust modules.You will be informed as soon as the packs are available thanks to our newsletter! 

Are REFs equipped with suspensions?

Our engineers chose not to use suspension.When practicing in the city, this is not necessarily necessary.The comfort of our bikes lies in the absence of a seatstay.This provides lateral rigidity and vertical flexibility.

What tire sizes are compatible?

Our wheels are 28 inches with a diameter of 700 mm.

What are the advantages of the belt?

On our bikes, we opted for a belt instead of the traditional chain. His advantages :

  • An enormous lifespan: you will travel more than 20,000 km with it;
  • Limited maintenance: just a quick wipe to remove dirt and other impurities;
  • The absence of grease stains on your pants;
  • The pleasure of silence when you pedal.

If you ever break it, there is a supplier guarantee. And if you really need to change it, it costs around €70.

Can I install a child seat?

es, most child seats are compatible.Our luggage racks are designed to accommodate a child seat and can support a weight of 27 kg.

What are your tips for choosing the right frame?

We offer 2 types of frame: open or closed.

The open frame provides more comfort. You have to make less effort to climb over the bike. For example, it can be useful if you are installing a baby seat.

The closed frame is intended for a generally more sporty practice.

The best thing is to try your bike so that you can find the best comfort between the 3 points of contact: pedals, saddle and handlebars.

Are the REFs suitable for my size?

Personalization is at the heart of our concept.We currently offer 2 frame sizes.By choosing your size, we will equip your bike with a seat post and a stem adapted to your body shape so that the riding of your REF fits you like a glove!

Do you advise me to take out bicycle insurance?

Insurance is not compulsory for bicycles with electric assistance whose power does not exceed 250 w and whose assistance is not activated beyond 25km/h.

If you have an accident and you are responsible for damage, you must repair it. Civil liability is there for that. It is included in comprehensive home insurance.

Compensation for the theft of a bicycle or damage is low in traditional insurance contracts.

To guarantee this risk, you can take out a specific contract, such as a comprehensive bicycle insurance policy , which notably guarantees theft and damage to your bicycle following an accident or fall.

If the frame is removable, can it be easily stolen?

Don't worry, it is impossible to disassemble our bike without specific tools.

Iruka FAQS

A man riding the white Iruka C bike in the city.

Due to the structure of iruka, what should I pay special attention for safely?

The following 2 points are the most important and unique that other bicycles do not have. For more details, please referiruka owners Manual.

Do not carry the bicycle by the rear wheel when the bicycle is folded. Doing so may lead to injury due to the rear wheel turning and trapping your fingers between the frame and the rear wheel. (iruka is sold with a wheel cover to prevent fingers going through the rear wheel)

Check that the stem and the handle post is inserted to the very bottom and that the cam levers are closed steadily.

Has the frame strength passed official safety tests?

iruka’s frame strength passed the listed official safety tests conducted by Taiwan Cycling and Health Tech Industry R&D Center.

  • Frame fatigue test with a vertical force (EN4.8.6)
  • Impact test (Falling mass) (EN4.8.2)
  • Impact test (Falling frame) (EN4.8.3)

What about the product warranty?

One year from date of purchase. Please have the retailer sign the warranty document included in the product package. Bring the document with you when you visit the retailer to receive services specified in the warranty.

Can I change the seat post?

Yes, if the post is 27.2 mm in diameter. However, if the length exceeds 380mm, the seat tip may touch the ground when folding.

Can I customize the drivetrain parts?

iruka may be customized if each part matches the size of the original parts. However, as all parts of iruka are designed to fold with precision, we don’t recommend customizing the drivetrain system or control system. If you do consider customizing your iruka, please seek advice from your retail shop’s staff. Below are some possible issues that may arise during customization.

Crank set
A chain ring with a diameter over 250mm or with a cover on the back may interfere with the rear swing arm when folding. Also, when the crank set is changed and the Q factor (the distance between the outside of one crank arm to the outside of the other crank arm) is decreased, the tip of the crank may interfere with the caster when riding, or with the rear end when folding. In general, a front derailleur cannot be installed because there is not enough space.

Rear hub, gear box
If you decide to replace the original internal gear with an external sprocket hub, extra steps must be taken – such as removing the inner sprocket – to avoid the chain interfering with the rear fork when using inner gear. You may attach a derailleur on the rear drop end, however, a standard derailleur may cause the chain to slack or fall off when folding.

Bottom bracket
The original bottom bracket is specially designed to use a long axle. If it is changed to a shorter bottom bracket and the Q-factor (the distance between the outside of one crank arm to the outside of the other crank arm) is decreased, the tip of the crank may interfere with the caster when riding, and with the rear end when folding.

Handle bar
A handle with different size and shape might interfere with the main body and/or with the ground surface when folding. Also, when the brake lever and shifter are repositioned significantly different from the original design, it may entangle the wires during folding and unfolding, thereby affecting the bike’s breaking ability.

Brake
A V brake or caliper brake cannot be installed because there is no base for a caliper. A rear disk brake rotor with larger diameter will interfere with the rear end.

What is the cylinder-shaped part at the joint of the main frame and rear swing arm?

Elastomer suspension. It absorbs vibrations the bicycle picks up while on the road.

Can I mount different sized tires from the original (18 in x 1.25 and 1.50)?

Tires that exceed 460mm in diameter or 40mm in width may interfere with the main frame when folding. Please check the compatibility in advance when using any tire that exceeds 18 in x 1.50.

Can I change the seat post?

es, if the post is 27.2 mm in diameter. However, if the length exceeds 380mm, the seat tip may touch the ground when folding.

Can I customize the drivetrain parts?

iruka may be customized if each part matches the size of the original parts. However, as all parts of iruka are designed to fold with precision, we don’t recommend customizing the drivetrain system or control system. If you do consider customizing your iruka, please seek advice from your retail shop’s staff. Below are some possible issues that may arise during customization.

Crank set
A chain ring with a diameter over 250mm or with a cover on the back may interfere with the rear swing arm when folding. Also, when the crank set is changed and the Q factor (the distance between the outside of one crank arm to the outside of the other crank arm) is decreased, the tip of the crank may interfere with the caster when riding, or with the rear end when folding. In general, a front derailleur cannot be installed because there is not enough space.

Rear hub, gear box
If you decide to replace the original internal gear with an external sprocket hub, extra steps must be taken – such as removing the inner sprocket – to avoid the chain interfering with the rear fork when using inner gear. You may attach a derailleur on the rear drop end, however, a standard derailleur may cause the chain to slack or fall off when folding.

Bottom bracket
The original bottom bracket is specially designed to use a long axle. If it is changed to a shorter bottom bracket and the Q-factor (the distance between the outside of one crank arm to the outside of the other crank arm) is decreased, the tip of the crank may interfere with the caster when riding, and with the rear end when folding.

Handle bar
A handle with different size and shape might interfere with the main body and/or with the ground surface when folding. Also, when the brake lever and shifter are repositioned significantly different from the original design, it may entangle the wires during folding and unfolding, thereby affecting the bike’s breaking ability.

Brake
A V brake or caliper brake cannot be installed because there is no base for a caliper. A rear disk brake rotor with larger diameter will interfere with the rear end.

Does iruka come with a mudguard?

It is not in the standard option, however, there are holes for the M5 bolt on the backside of front fork crown.

Does iruka come with a kickstand?

It is not in the standard option, however, you can install a kickstand on the left side of the rear end with two M6 bolts (center distance 22mm).

Is iruka patented?

Trademark, design, and patent rights for iruka’s frame structure have already been registered.

Will there be regular model changes?

No, we don’t have plans to make annual regular model/specification changes like other bicycle manufactures.

Kugoo FAQS

A woman riding the Kugoo Kirin S1 Pro Electric Scooter next to the riverside.

What will affect the e-scooter range?

The actual range depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.

What is the maximum user weight?

220lbs or below would be the best-case scenario for riding. A heavy loaded eboard will lessen your range and average speed. You could take it into consideration.

What is the longevity of the battery? Will it lasts a couple of years before having to replace?

Hi, generally, the charge and discharge cycle of a lithium-ion battery will officially end when it can reach 500 times. In terms of the most common use of electric scooters, we may charge once every 3 days on average, about 120 to 125 times a year, based on this frequency, if you have good maintenance, the battery of the electric scooter The life span is really long!

Can I use it on a rainy day?

KUGOOKIRIN Scooter does use some waterproof materials to prevent daily splash, but we do not recommend riding on a rainy day for any safety risk. A greater priority to KUGOOKIRIN is safe use of our boards. After all, it's an electric scooter.

Can I ride my scooter in the snow?

Hi, we don't recommend you ride it in the snow, it's dangerous, and the battery will run out faster than normal under 0 ℃.

What PSI level should I keep the tires inflated at?

We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).

Where to get my e-scooter fixed if i lived in United Kingdom?

KUGOOKIRIN provides a reliable warranty that is processed in the most hassle-free way possible,we built a after sales service center in Poland in case of there are any warranty problems.

What should I pay attention to while riding a scooter?

Safety first, you should wear a helmet while start riding it and be ware of the local weather, then watch for the hazards on the road, never forget to lock up your scooter after a ride.

What can I do with this scooter?

Everything you hate about commuting are solved. Say goodbye to traffic, delays, and uncertainty. With a lightweight electric vehicle, you can hop in the bike lane and on local streets and get wherever you need to go faster than ever before.

Can this overcharge if stayed plugged in overnight?

No, however we do not recommend charging the scooter for longer than a maximum 24 hours.

Does the speed become slower as the battery level lower?

Yes. The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.

Can I return the scooter if I don't want to keep it anymore?

We accpet return if the scooters have gone faulty due to defects in materials/workmanship within 7 days from the date of delivery.

My order never arrives. What should I do?

f you haven't received your package within the standard delivery times, please follow the steps below.

  • Check the status of your order with tracking number first
  • Contact our customer service immediately for assistance.

How can I change or cancel my order?

If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item

Morfuns FAQS

Why Morfuns?

We produce high-quality E-Bikes for serious riders, direct to your door, and provide unrivalled customer support.

What is the shipping time?

We now have US, EU and UK warehouses , The delivery is 1-7 days.

For pre-order products, please refer to the product page.

Please contact info@morfuns for more information.

Is the EOLE S suitable for my height?

The EOLE S is suitable for people from 155cm to195cm (5.1’- 6.4‘).

What's the 14 day trial?

Morfuns provides a 14 days return guarantee. You can return the bike in its original packaging. A return fee will be charged.Learn more

What's the top speed?

The top speed for the EOLE S is 25km/h (16mph). At this speed the motor will cut out, but you can still pedal to achieve higher speeds.

How does it cope on hills?

The maximum gradient the bike will cope with is about 15-20% in pedal-assist mode.

What's the weight?

15kg or 33lbs including the battery

Can I have a test ride?

We are arranging test rides in UK, Lodon, you can reserve one through by emailing us.

What about repairs and warranty?

Morfuns provides 2-year warranty. We will send the parts you need in 10 days and supply fitting instructions but will also cover any costs incurred by the owner to have the bike fixed locally

Fiido FAQS

What is weight of D21 ?

The weight of the D21 is 18.5kg.

Is Fiido D21 same as electric-powered motorcycles?

No, electric-powered motorcycles use a throttle to engage the power. Fiido D21 are pedal-assist. This means you have to pedal to get motor to assist you.

What is the largest load of Fiido D21?

120kg

How far can Fiido D21 go on full battery? *under good road condition and good weather condition?

Up to 100km

What is the motor power output for Fiido D21?

250W

How is the ride? What is the benefit of Fiido D21?

D21 uses torque sensor, which has a better riding experience than speed sensor. It really enlarges your pedaling power, making climbing easier. You can easily explore more and farther places.

Can D21 go faster than the motor supports?

Yes, it can go as fast as you can pedal, the motor will stop increasing speed after reaching its max speed of 25km/hr.

How do I store Fiido D21?

Lithium ion batteries should be stored at 10 to 25 degrees Celsius; battery life depletion may occur if left outside for prolong times. we recommend storing them indoors away from direct sunlight, water, and heat.

How many times can D21 battery be recycled？

1000 times. The battery still can works well even though the bike used for 5 years. 

What's special part about D21?

Fiido D21 with patented modeling design ad unique seat tube battery patent technology.

What is Fiido D21 e-bike?

Fiido D21 is a bicycle with an electric motor offering power assistance to a rider in propelling the bike forwards. It means you can ride with adding measured powered assistance as you pedal the bike.

How heavy is Fiido D21?

17kg

How long does it take to charge an Fiido D21?

Estimated 5 to 8 hours

How long does it take to charge an Fiido D21?

Estimated 5 to 8 hours

How is Fiido D21 powered?

Fiido D21 powered by a Lithium-ion battery system.

Do I have to pedal to get assistance on my D21?

Yes, you must pedal to get motor to assist you. Or the speed will be less than 6km/h in pure electric mode.

How fast can Fiido D21 go? *under good road condition and good weather condition?

Up to 25km/hr

Does Fiido D21 require any special maintenance?

Caring for an e-bike is similar to a regular bike. You need to keep the tyres inflated and the chain lubricated and check your bike regularly to change the wore-out parts.

Can I ride Fiido D21 under any weather or road condition?

Unlike a regular bike, an e-bike is more sensitive to water damage. You should ride you e-bike under good weather condition and smooth, even ground. You should not ride it during bad weather where excess water is expected.

What makes D21 so light？

Fiido D21 makes it lighter through its minimalist design, ultra light micro torque motor and magnesium alloy material.

Eskute FAQS

Couple going on a cycle date with the Eskute Star and Polluno ebikes.

 Do i need a lisence to ride an Ebike?

Thankfully, electric bicycles are seen as regular bicycles, so you do not need a licence to ride one and it does not need to be registered, taxed or insured. See policy.

Can i ride ESKUTE Ebike in the rain?

Yes, Eskute Ebikes are IP5 waterproof. But we recommend not to use it in the rain considering your safety, which is to avoid damage to electronic components and wiring due to soaking.

Will my ESKUTE bike arrive assembled?

Yourebike will arrive mostly assembled and you can easily to assemble it.

Why did credit card payment fail?

If you pay by credit card, your payment could be  somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:
1. Please switch to your other credit/debit card.
2. If you have a Paypal account, please try to pay by PayPal.
3. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
Then you can complete your order with your credit card.

What can I do if something goes wrong with my e-bike during the warranty?

We believe that communication is the best way to solve the problem. Pleasecontact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem. 

Engwe FAQS

Woman folding Engwe T14 Ebike into car trunk, highlighting its compact design and portability.

What accessories do I need for an electric bike?

Ebike Accessories You Must Have

Front and tail lights.

These bright lights are more than necessary if you are an off-road enthusiast.

Helmets and gloves

Helmets are another essential and life-saving accessory every biker should own!

The helmet and gloves are easily the most important accessories to consider when choosing an electric bike. They are both safety equipment that can save your life and prevent injuries if you fall off your bike. A helmet will protect your head in case of a crash, while gloves will protect your hands from getting cut or bruised by the handlebars.

Phone Mount

A mobile phone holder is indispensable for a happy ride on an electric bike, especially for riders who ride dirt roads, mountain bikes and gravel bikes to deal with some complex terrain.

Phone Mount securely attaches to the handlebars of the ebike and provides a secure location to mount your phone, allowing you hands-free use.

Bike Cover

The most important accessory to keep your electric bike safe is a waterproof bike cover. This will protect your e-bike from rain and snow, and also prevent dust from building up on the delicate controls. Some electric bikes come with a cover or one can be purchased separately.

Bike Bags

Bike Bags are a smart accessory to an electric mountain bike setup. These particular pannier bags hang on either side of the rear wheel of your electric bike and are fully waterproof and made of marine-grade, waterproof materials which make them perfect for packing in extra gear for a hunt or a weekend camping trip. Plus, the comfortable handles makes them super portable even off the bike.

Portable Air Pump

The Portable Air Pump is a portable air compressor that can fill up almost anything, not just your electric bike tires… rubber balls, pool toys, even your car tire. Just preset to your desired PSI and go. Great for camping, festivals, and your on-road emergency kit, this compact air pump is a must-have.

Electric Bicycle Lock

Bike locks are an essential security accessory for any e-bike owner. An electric bicycle lock can help protect your bike from theft and vandalism when you’re not riding it. This particular one works for bikes and scooters.

Extra Battery Pack

If you’re thinking about charging deep into the woods, an extra battery pack is an absolute must.

How Much Does a Good Electric Bike Cost?

Electric bikes are not only affordable to purchase but also inexpensive to operate and maintain. Most importantly, they’re environment-friendly and absolutely perfect for congested urban cities. In case you’re also planning to get an e-bike, you might wonder how much does a good electric bike cost?

Well, we will discuss just that in this blog. But before we do that, let’s have a look at the factors that impact the cost of an electric bike.

What are the Advantages of Fat Tire Electric Bikes?

Fat tire electric bikes are outselling other types of e-bikes due to their extreme capability and comfort. In case you’re also planning to get one, you might wonder what are the advantages of fat tire electric bikes and if you should even get one.

Which Engwe Electric Bike is the Best for You? (EP2, Engine Pro, C20 or T14?)

Leopard Lync FAQS

A picture of a bike being stolen from the rack with only one wheel left indicating the risk of not having the Leopard Lync security system.

How long does the battery last?

Under normal riding conditions the battery will last up to 4 weeks. The device will let you know when the battery needs charging and you simply plug it in either to mains or a powerbank for 3 hours to fully charge.

What types of bikes can the Lync be fitted too?

Any and all types of bicycle – from traditional to electric, road to gravel. If your bike has room for a bottle cage then you will be able to fit the Leopard Lync.

Do I need a sim card?

No – the device comes with its own build in eSim allowing you to use the device across the UK and Europe

Where will it fit on my bike?

The best placement for the Lync is under where you would normally fit your bottle cage, and attach with  security hex bolts – which are included. You can then attach your own bottle cage as normal over the Lync.

What are the dimensions and weight of the Lync?

The Lync measures 166mm in length, 32mm in width and 23mm thickness. The compete hardware module weights just 97g.

Are we able to track these anytime, anyplace, however far away?

Yes – Unlike a tracker like tile or airtag where you need to rely on other people’s devices and be close to it to find whatever you’re tracking… the Lync was created with connectivity as a key feature and we use both GPS and 4G/2G cellular networks via an integrated eSim so you can track your device (bike) from anywhere in the world where you get signal.

In what countries can the Lync be used?

The Lync supports 4G network in the UK and across Europe as well, without extra roaming charge. All mapping (real-time GPS and find my bike) will work anywhere in the EU and UK. The only exception at the moment is the data we use for the bike theft report. Currently this is provided by UK police and so bike theft map feature is available in the UK for now. However we activity working with the EU authorities to collect more theft data and will be extending the theft mapping to cover the EU very soon. This will be done by way of a remote firmware update to the device and we will notify all users when this is ready to do.

ADO FAQS

Why should I choose ADO?

At ADO, we are passionate about empowering you on your journey of growth, adventure, and self-discovery. Whether you're exploring new terrain or just cruising with your buddies, we're here to support you every step of the way.For urban commuters, ADO E-bike is a beautifully designed, high-performance, connected, electric bike, priced incomparably.

What is the difference between the International and EU versions? Which option is best for me?

Check the e-bike laws in your country when making your decision:

  • EU version to be compliant with laws on e-bikes in most EU countries: no throttle installed, max speed 25km/h, 250w motor.
  • International version with no restrictions: throttle installed, max speed 30km/h, 350w motor.

The specific data of the E-Bike model can refer to theADO Model Comparison. Please contactofficial@adoebike.comif you have any questions.

Is ADO Air 20 certified?

According to SGS CE EN15194 and SGS UKCA, ADO Air conforms to the requirements of the Machinery Directive (2006/42/EC), the EMC Directive (2014/30/EU), and the Radio Equipment Directive (2014/53/EU), and DIN EN 15194:2017, and ADO Air battery complies with UN 38.3 lithium-ion battery testing standards.

What’s the difference between A20+ and A20F+?

The A20+ is lightweight, suitable for daily travel, and suitable for both men and women;The A20F+ has 4.0 fat tires, which are more suitable for mountain biking and off-road and is larger than the A20+, which is more suitable for men.

What is the max weight load of all the ADO models?

For ADO E-bikes, the max weight load is 120kg, not including the bike’s own weight.

Is the frame size of the Air 20 suitable for my height?

Please note that the suggested rider height is only for reference, proportions of the body might also be a factor when choosing a frame size. If you are still not sure about the size selection, please kindly contact us atofficial@adoebike.com.

Is the bike waterproof? Can I ride it in the rain?

Yes, the key electronic components on our e-bikes are at least IPX5 water-resistant, and the display of ADO Air 20 and ADO BEAST A20F is IPX7 water-resistant. You can feel free to ride our e-bikes in the rain, but please do not leave them idle in the rain for an extended time.

What is the package size of ADO E-Bikes?

The package size of theADO Air 20: 880*360*610mm 24 kg/boxThe package size of theADO A16+: 820*395*650mm 25.6kg/boxThe package size of theADO A20+: 875*395*675mm 28kg/boxThe package size of theADO A20F+: 1010*490*730mm 37.6kg/boxThe package size of theADO Beast 20F: 1010*490*730mm 35.7KG/boxThe package size of theADO DECE 300C: 1480×260×780 mm 31kg/box

Can I raise the handlebar of all the ADO models?

The handlebar stem angle of ADO E-Bikes（A16+, A20+, A20F+, Beast 20F）can be adjusted upwards and downwards.The provided stem of DECE 300C is fixed. If you would like to raise the handlebar and have another type of riding posture with your DECE 300C, you can swap the provided stem for an adjustable one.Please kindly select a suitable model, and pay attention not to overly stretch the electric cables or brake tubes. We would highly recommend you complete this modification with the guidance of a professional.If the bike is damaged during the installation of a new adjustable stem, please kindly pardon us for not being able to cover it with the ADO warranty. However, we are still here if you need help, and the rest of the warranty will stay intact.

Can I change the speed limit of ADO e-bikes?

Please contactserviceigg@adoebike.comif you have this question.

What are the specifications of the motor?

ADO A16+    CE Version: 36V/250W (37N.m)    Intl. Version: 36V/350W (37N.m)ADO AIR 20    CE Version: 36V/250W (42N.m；or 37N.m of MIVICE)    Intl. Version: 36V/350W (42N. m)ADO A20+    CE Version: 36V/250W (40N.m)    Intl. Version: 36V/350W (40N.m)ADO A20F+    CE Verison：36V/250W (43N.m)    Intl. Version: 36V/500W(43N.m)ADO DECE 300C    CE Verison：36V/250W(42N.m)    Intl. Version:36V/500W (42N.m)ADO BEAST A20F    CE Verison：36V/250W (65N.m)    Intl. Version:36V/500W（65N.m）

Will it be easier to push an e-bike up a hill than a regular bike?

Yes, it could provide assistance up to 25km/h for pushing over a slope (＜25°).

How can I find my bike's ID and frame number?

The frame (or serial) number is the unique physical identifier of your bike.You can find the Bike ID/ Frame Number ofA20F, A20+, A16, and XEon the head tube (the side under the headlights) of the bike.

Is the charger compatible with other electrified bikes？

No, the charger is only suitable for charging ADO bikes. Likewise, you can't use another unspecific charger to charge an ADO E-bike.

Can I add a mudguard to the ADO E-Bike?

Yes, the mudguard is OK to assemble on an ADO E-Bike.

How many gears does ADO Air 20 have? How many speed levels?

ADO Air 20 has one gear and 3 levels of pedal assist. Thanks to our smart torque sensor that calculates the speed, the pedaling frequency, and the torque at the same time, multiple gears would not be necessary, as our assistance system will automatically match every pedal. With our one-gear system, we use a Gates carbon belt drive train, so the whole bike becomes lighter, quieter, and easier to maintain.

How can I attach my phone to the handlebar?

Your smartphone can be attached to the handlebar thanks to a smartphone bike mount. We sellPhone Holder For ADO E-bikedirectly on our webshop.

Can I add accessories to my bike?

Sure. The following accessories are already delivered together with your ADO E-Bike:

  • spokes reflectors and a seat reflector
  • additional front and rear lights
  • battery charger
  • pair of fenders (A16+, A20+, Air 20, Beast 20F, DECE 300C)

We have also launched new accessories available directly from the website. Click on the button here 👇Discover our accessoriesMore accessories and spare parts will become available there in the future.Our bike can also be compatible with some third-party accessories available on the market. Adding third-party accessories may void your bike’s warranty.

Samebike FAQS

How to Unlock the Top Speed ​​of the CY20 E-bike

Please click here to view the instructional video on setting the speed limit of the e-bike.

SAMEBIKE CY20 User Manual

Please click here to view theCY20 User Manual

Who is suitable for riding CY20?

The SAMEBIKE CY20 is a lightweight folding electric bike that is perfect for city riding and commuting, and can also be carried for travel.

Can I ride the CY20 in the rain?

Although SAMEBIKE electric bikes are designed to handle wet conditions, please keep in mind that riding in heavy rain may affect battery life and reduce traction, so please be careful and try to avoid riding in the rain. As for the waterproof rating, the entire bike meets the IP64 standard, including the motor, battery and display.

Can I transport the CY20 in the trunk of a car?

The CY20 can be folded and stored in the trunk of a car, the folded size is 845*530*690mm, and the unfolded size is 1710*600*1190mm.

How to Unlock the Top Speed ​​of the XD26 E-bike?

Please click here to view the instructional videoon setting the speed limit of the e-bike.

SAMEBIKE XD26 User Manual

Please click here to view the XD26 User Manual

Who is suitable for riding XD26?

SAMEBIKE XD26 is a high-configuration electric bicycle with hydraulic brakes, which is very suitable for outdoor off-road riding and commuting ridin

Can I ride the XD26 in the rain?

Although SAMEBIKE electric bikes are designed to handle wet conditions, please keep in mind that riding in heavy rain may affect battery life and reduce traction, so please be careful and try to avoid riding in the rain. As for the waterproof rating, the entire bike meets the IP54 standard, the motor, battery and display is the IP64.

DYU FAQS

What is the suggested height and max load ?

Height Range: 5'2-6'4. Max Load: 330.69lb（150kg）

What is the max range? What is battery’s life? How can I maintain the battery?

Assist Max range: 43.5 mi/70 km.Battery rated for 300 charge cycles（Battery efficiency down to 80%）. (Approx 7-8 hours per charge session). Battery Maintain: Charge battery at least once a month if you plan to not use E-bike on a regular basis.

How/Where can I replace/buy parts/accessories?

Parts covered by warranty are free! For parts not covered by warranty or accessories, please contact our customer service.

Can I change the max speed? Is the set max speed legal in my country?

Max speed of FF500 is 32 km/h (19.88 mph), for sake of safety, you can’t change the max speed setting. We set max speed according to local law/regulations.

Can I get a receipt?

DYU is legal to sell our E-bikes in your country. We can provide you receipt. Please contact our customer service and share us your email.

How is DYU’s customer service? Can I get reply ASAP?

We provide support from Monday to Sunday, and we will reply your questions within 48 hours. We promise you we will provide sincere and professional customer service!